Frequently Asked Questions
Quickly find answers to your questions
Find answers to the most common questions about online casinos, bonuses, payments, and security.
General Questions
How do I know if an online casino is trustworthy?
Always check:
- A valid license issued by a recognized authority
- An active SSL certificate (padlock in the URL)
- Complete and verifiable legal notices
- Positive reviews on independent platforms
- Transparent game and withdrawal conditions
- Responsive, professional customer support
Can I play for free at online casinos?
Yes, most casinos offer demo versions of their games, allowing you to play without financial risk. This helps you discover games before wagering real money.
What is the legal age to play at an online casino?
The legal minimum age is 18 in most countries, including France. Reputable casinos systematically verify player age during registration.
Bonus Questions
What is a welcome bonus?
A promotional offer for new players on signup. It may take the form of a first-deposit match (e.g., 100% up to €500), free spins, or a combination of both.
What does wagering mean?
Wagering (or rollover) is how many times you must play through the bonus amount before withdrawing. For example, with a €100 bonus and x35 wager, you must wager €3,500 before withdrawing. Typical wagers range from x30 to x50.
How do I calculate wagering?
Multiply the bonus by the wagering requirement. Example: €200 bonus × x40 = €8,000 to wager before withdrawal. Some casinos apply wagering to both deposit AND bonus.
What is a no-wager casino?
Casinos offering bonuses with no wagering requirements, letting you withdraw winnings immediately. These offers are popular for their transparency and simplicity.
Can I refuse a bonus?
Yes, you can always play without activating bonuses. This lets you withdraw at any time without meeting wagering requirements.
Do all games contribute equally to wagering?
No. Slots generally contribute 100%, while table games (blackjack, roulette) contribute less (10–20%) or are excluded. Always check bonus terms.
Deposits and Withdrawals
What deposit methods are available?
Online casinos generally offer:
- Bank cards (Visa, Mastercard)
- E-wallets (Skrill, Neteller, PayPal)
- Bank transfers
- Cryptocurrencies (Bitcoin, Ethereum, USDC)
- Prepaid cards (Neosurf, Paysafecard)
How long does a withdrawal take?
Timelines vary by method:
- E-wallets: instant to 24 hours
- Bank cards: 2–5 business days
- Bank transfers: 3–7 business days
- Cryptocurrencies: a few hours to 24 hours
What documents are required for withdrawals?
For security and regulatory compliance (KYC), you’ll generally need:
- Valid ID (ID card, passport)
- Recent proof of address (under 3 months)
- Bank statement/IBAN or proof of payment method ownership
Tip: Complete verification upon signup to speed up future withdrawals.
Are there fees on deposits and withdrawals?
Most casinos don’t charge deposit fees. Some withdrawal methods may incur fees depending on the platform. Always check the fee schedule before choosing your payment method.
What is the minimum withdrawal?
Typically between €20 and €100 depending on the casino. Check the terms and conditions for applicable limits.
Why is my withdrawal pending?
Common reasons include:
- Your account hasn’t been verified (KYC)
- You haven’t met the bonus wagering requirements
- Security checks by the casino
- The chosen method requires processing time
Security and Responsible Gaming
How do I protect my personal data?
Only choose casinos that use SSL encryption and comply with GDPR. Never share your login credentials and use strong, unique passwords.
How can I limit my gambling expenses?
Use responsible gaming tools provided by casinos:
- Set daily, weekly, or monthly deposit limits
- Define loss limits
- Enable session time reminders
- Use temporary breaks if needed
What if I think I have a gambling problem?
Contact specialized help organizations immediately:
- Joueurs Info Service (France): 09 74 75 13 13
- Request self-exclusion from your casino account
- Consider joining national self-exclusion registers
Are the games fair?
Reputable casinos use independently certified Random Number Generators (RNG) (eCOGRA, iTech Labs) ensuring truly random, untampered results.
Technical Questions
Can I play on mobile?
Yes. Most online casinos offer mobile-optimized sites or iOS/Android apps, so you can play wherever you like.
What if I have a technical issue?
Contact the casino’s support via live chat, email, or phone. Serious casinos provide responsive 24/7 support.
Can I have multiple accounts at the same casino?
No. Casinos usually allow one account per person, IP address, and household. Multiple accounts may lead to closure and confiscation of winnings.